Nick Gardone

Hi, I'm Nick Gardone

Senior Product Manager passionate about building user-centric products that drive business growth and create meaningful impact.

I specialize in product strategy, user experience design, and cross-functional team leadership. Let's build something amazing together.

10+
Years Experience
15+
Products Launched
50+
Team Members Led
$100M+
Revenue Impact

Featured Projects

A selection of impactful projects showcasing product strategy, technical leadership, and business transformation.

EnterpriseFintechSaaSFeatured

Chase MyHome Platform

VP, Senior Product Manager @ JPMorgan Chase

Launched home lending platform used by 5M+ customers, driving 2M+ visits.

Built a self-service digital mortgage platform integrated into Chase Mobile & Web, increasing HELOC applications by 4%.

AI/MLLLMCustomer ExperienceAutomation

AI-Powered Feedback Insights

Senior Product Manager @ Signet Jewelers

Transformed call data into product insights using LLMs.

Used AI to summarize customer service calls, categorize sentiment, and reduce post-call work for agents.

A/B TestingE-commerceAnalyticsUX

Checkout Conversion Uplift

Senior Product Manager @ Signet Jewelers

Drove $36M+ in annual revenue via improved checkout UX.

Led experimentation and UX optimization to increase conversion rates across e-commerce properties.

RetailTechInternal ToolsUXGrowth

Digital Storefront Adoption

Senior Product Manager @ Signet Jewelers

Boosted tool adoption from 60% to 82%, driving $25M in new revenue.

Increased Jewelry Consultant adoption of digital storefront tools with SSO access and structured campaigns, enabling remote selling.

LogisticsE-commerceAPI IntegrationCX

UPS Access Points Integration

Senior Product Manager @ Signet Jewelers

Reduced package loss by 7% and generated $6.5M in revenue.

Integrated UPS Access Point delivery option to improve logistics and customer satisfaction, coordinating with 200+ vendors.

NotificationsCRMCustomer SupportSaaS Integration

Proactive Order Notifications

Senior Product Manager @ Signet Jewelers

Reduced 62K annual customer service calls with milestone-based SMS/email updates.

Launched automated messaging across Signet brands for real-time order tracking, integrating with third-party SaaS platforms.

RPAChange ManagementEnterprise ToolsOperations

Robotic Process Automation Program

AVP, Product Manager @ JPMorgan Chase

Saved up to 9 FTE per bot through strategic automation.

Evangelized and built an RPA program for internal business processes, including feasibility scoring and stakeholder training.

Data MigrationFintechLegacy SystemsSystems Integration

Loan Portfolio Data Conversion

AVP, Product Owner @ JPMorgan Chase

Migrated 1.5M accounts, sunsetting legacy platforms and roles.

Consolidated disparate mortgage accounts into unified systems through strategic field mapping, logic generation, and simultaneous dual-system updates.

Recommendations

What my colleagues say about working with me.

"I worked with Nick for years in a fast-paced digital environment on many high profile projects, and I can confidently say he was one of the most creative and collaborative product partners I’ve ever worked with. I deeply value cross-functional collaboration and care for user-centered product creation and Nick truly excelled at both. He brought thoughtful, innovative solutions to complex problems and always approached challenges with curiosity. I will always appreciate how well he integrated with our design and research teams in particular. He understood the value of user insight and design thinking, working with us not just as a stakeholder, but as a true partner in shaping product strategy. His ability to connect business goals with user needs consistently saw success and helped drive our experiences forward. Beyond all of his capabilities and accomplishments, he was sincerely wonderful to work with. Sharp, open-minded, and genuinely supportive. Any product team would be lucky to have him and I hope we can work together again in the future!"

Courtney Stewart
Senior Creative Director, Signet Jewelers

"I have worked with Nick for about 5 years at Signet Jewelers. In this time, he drove the vision, roadmap, and delivery of solutions for our Delivery and Pickup team on the Purchase domain and later for our Digital Storefront team within the Shop domain. While these are vastly different areas, I found that he is able to adapt to new areas quickly and is passionate about his work, whatever that may be. I always appreciated that these roadmap items were backed by solid data, as Nick would dive deep into our Voice of Customer data and really understand and empathize with the needs of our customers. I am happy to recommend Nick for his next role as Product Manager at a fast paced and competitive environment."

Dan Henry
Enterprise Architect, Signet Jewelers